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Customer Help

CUstOmEr Help

Quick answers

Questions about the ordering process

Orders and Shipping

Your order will usually deliver with 5-6 days.

During checkout, you can select to ship to a different address and name from your billing address and name.

As soon as your order is shipped, a tracking email is sent to your inbox. Your order will be completed within 48 hours. If any issues arise, we will contact you via email.

No. All Madrona Outdoor orders are processed through 256bit encrypted gateways called either “PayPal”, or “Stripe”. Both are industry leaders in security and encrypt your payment details even from us the merchant.

We only collect taxes in states where it is required for us to do so (Utah, and Kentucky). If you need to place a tax exempt order in Utah or Kentucky, please reach out and we can process the order manually. All you will need is your tax exemption ID.

We currently ship to the USA only.

If your order weighs less than 70 lb it will arrive in one package. We split it into mutiple boxes if it’s more than 70 lb.

Questions about your gear

Gear

Madrona Outdoor gear is fully manufactured, prepared, designed, assembled, completed, and packaged all by hand in Kentucky, USA.

A simple hand washing with soap will do the job. All the webbing and fabrics we use are easy to clean with soap. Even a quick rinse in a garden hose is great. Air dry when done. 

We don’t recommend using a washing machine.

It’s always best to start light and work your way up. The sled pulling workout is harder than it looks. Start with say 25 pounds max and see how it feels pulling for one minute. From there, you can adjust until it feels like a comfortable, challenging workout.

You can safely store your gear indoors, or outdoors. As long as you store it somewhere dry, it will work great.

The included strap is 9 feet long. You can also fold it in half for a shorter pull length. 

Shipping

Free USA delivery

A free shipping option is available on all USA orders with no minimums.

Usually arrives in 2 - 6 days

We ship from Kentucky

Track to your door

Shipment details are sent to you via email as soon as your gear goes out the door.

ORDER DELIVERY TIMELINE

1

Place your order.
A free shipping option is available on all orders.

2

Look for your shipment email.
Your made-to-order gear goes out the door within 48 hours.

3

1-4 day transit time in the mail.
 Delivers right to your door or mailbox.

Free USA shipping

On all orders

Easy 30 days returns

30 days money back guarantee

Made in the USA

of U.S. and global materials

100% Secure Checkout

PayPal / MasterCard / Visa

Madrona Outdoor And Fitness