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Refund and Returns Policy

We proudly stand behind the quality of your Madrona Outdoor gear. 

If you are not 100% satisfied with your purchase you can return your order for a full refund within 30 days of your purchase date. 

All products are fully warrantied against defects in materials and workmanship with a Lifetime Warranty. For full warranty details, please see the warranty page  >

THINGS TO KNOW

To be eligible for a return, your item must be unused and in the same condition that you received it. The items returned must not have been used, altered, washed, or damaged.

I LIKE MY GEAR BUT WANT TO MAKE AN EXCHANGE. WHAT DO I DO?

We like to keep things simple! If you want to exchange for something of equal value, we can simply send you a free return shipping label to return your order. Upon receipt, we will ship out your exchange.

Wanna switch up your order entirely? No problem. Our exchanges of different values are processed as new orders. Begin by following the return process for your order. Then place a new order for the size/color you need. We will provide you with a free return shipping label and simply refund your original order in full upon receipt of your exchange.

HOW DO I RETURN SOMETHING?

Please begin on the returns page (click here).
Free return shipping for everyone. Please use our provided return shipping label, delivered to you via email within 24 hours after your return request has been received. Drop your return into any US Postal Service box, including your home mailbox.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Once we receive your return, we inspect your item(s) and then initiate a refund. Your return will be completed within 1 business day. Credits may take up to an additional five business days to post to your account.

We will notify you via email when your return has been processed.

Please note: refunds do not include shipping costs paid on your original order (if applicable).

I NEED HELP?

Please reach out any time right here.

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